FAQ
Frequently Asked
Questions
Common questions about our services, caregivers, and how to get started.
How do I know if my loved one needs home care services?
Look for these common signs:
- ✓Not paying bills on time or at all
- ✓Declining personal hygiene
- ✓Missed medications or overdosing
- ✓Reluctance to leave the house
- ✓Difficulty with stairs or unsteady walking
- ✓Poor meal preparation or not eating regularly
- ✓Unsafe driving or getting lost in familiar areas
How do I know your employees are trustworthy?
Every employee must pass before their first assignment:
- ✓WI Department of Health Services caregiver background check
- ✓WI Department of Justice criminal background check
- ✓Civil record check
- ✓Driver's record check
- ✓Comprehensive pre-employment drug screening
- ✓Bonded, insured, and covered by worker's compensation
How are services customized?
We tailor everything to fit your specific situation:
- ✓Choose the exact services you need
- ✓Set your own schedule — hours, days, frequency
- ✓We help with what's difficult, you keep doing what you can
- ✓Adjust the plan anytime as needs change
Can I choose my caregiver?
We carefully match you with the right person:
- ✓Primary caregiver paired to your personality
- ✓Backup caregiver assigned so you're never without help
- ✓Dedicated client manager stays in touch
- ✓We want someone you'll look forward to seeing
What hours are available?
We're flexible to fit your life:
- ✓A few hours a week to 24 hours a day
- ✓Short-term respite or longer-term care
- ✓Seven days a week, including holidays
- ✓Office staff provides backup 24/7
How do I get started?
It's simple — just reach out:
- ✓Call Leanne at (715) 358-6792
- ✓Or email info@nwshomecare.com
- ✓Free consultation and in-home visit
- ✓We'll evaluate your needs and build a custom care plan
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Flexible Hours
A few hours to 24/7
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Background Checked
Every single employee
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Caregiver Matching
Primary + backup assigned
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Free Consultation
Call to get started
Still have questions?
We're happy to help. Call Leanne Posielenzny or send us a message.